# FOODSERVA

> Cloud point-of-sale for restaurants, cafes, bars and food businesses. Built around table-side QR ordering, kitchen ticket routing, real food costing, and Malaysian LHDN MyInvois compliance.

FOODSERVA is a complete restaurant operating system on a single cloud platform. It is operator-facing (cashier, manager, kitchen) and customer-facing (QR menu, mobile app). It is built for in-house dining - it does not aggregate third-party delivery platforms.

## What FOODSERVA does

- Menu management with categories, modifiers (size, spice level, options with price deltas), preference toggles (no onions, extra sauce), default add-ons, and combo bundles.
- Table-side QR ordering: each table has a QR code that opens the menu in the guest's phone. Guests build drafts, customize, apply coupons, and submit. Multiple groups can sit at one table and keep their checks separate. Abandoned sessions auto-clean after 6 hours.
- Kitchen ticket routing through a print queue: each menu category maps to a station printer (bar, kitchen, pastry), with per-item override. Modifier-aware tickets so the kitchen sees the customisations the guest picked.
- Payment methods: cash, credit/debit cards, DuitNow QR, FPX, GrabPay, TNG, Boost, Apple Pay, Google Pay (through Fiuu Hosted Payment Page) and physical card terminal (through cloudECR). DuitNow QR can be shown inline at the table, the guest e-wallet QR can be scanned from the till, and tokenised payment links go out by WhatsApp or email. One invoice can split across multiple tenders.
- Receipts: 80mm thermal printing with logo, modifiers, table number and server name; A4 invoice for email; LHDN-compliant Official Receipt with sequential numbering and BRN.
- LHDN MyInvois e-invoice submission on every paid invoice, with submission status (pending / accepted / rejected / cancelled) tracked in the dashboard. SST configurable at item, category, table type, center and organization levels.
- Member loyalty: member directory with tiers (Bronze/Silver/Gold) and auto-discount; wallet credit with top-ups via payment gateway; stamp-card program; time-windowed campaign coupons; member iOS/Android app.
- Inventory and food costing: supplier purchase invoices feed weighted-average cost into each item. Purchase-invoice drafts never touch stock until posted, buying by pack (case, box, keg) computes the unit price, a cost correction re-prices its stock entries and recomputes the average, and stock valuation exports for the accountant. Combos bundle ingredients for BOM-style food cost. Stock movements (sale, adjustment, waste, donation) tracked with reason codes.
- Accounting and bookkeeping: every sale, refund, discount and drawer movement posts as a balanced double-entry journal on a ready-mapped chart of accounts, with native journals for tips, complimentary, overpayment, refund, unitemised and discount lines. One-click SST Working Paper with per-line classification. Export in XLSX, Excel, Bukku or Xero-ready format. Closed-period lock: re-exporting a closed period demands a written reason and is fully logged.
- Bar tabs: running tabs stay open under the till, several bills settle together with Pay All, and split payment runs at checkout.
- Happy hour: a rules engine with time-windowed drink pricing that switches on and off by schedule, gated per outlet.
- Receivables and Pay Later: per-customer owed balances with aging, payment recorded from the row, clean write-off, Pay Later bills that free an owing table for trusted regulars, and a deleted-bills audit screen with server-computed restore eligibility.
- Back office: attendance time clock with badge tap and anti-fraud clock-in at the till, cash drawer float with money-in and money-out variance tracking, and per-page staff permission toggles.
- Reporting: live dashboard with today's revenue and covers; itemized revenue reports sliced by date/server/payment method/category; food-cost percentage; top sellers; daily covers and average spend; kitchen wait-time analytics.
- Multi-outlet: an organization can contain many outlets (centers). Staff are assigned to outlets with role-based permissions. Revenue, inventory and members are kept separate per outlet, with consolidated reporting at the top.
- Security: cloud-hosted SaaS (no installation). CSRF-protected POST endpoints. Parameterised SQL. Soft-delete with audit trail. API token authentication for the member mobile app.

## Interactive demos on the website

The foodserva.com landing page includes working, no-signup interactive tools that mirror the live software (built in HTML/CSS/JS, not video):

- Live QR order builder (#demo): six real Malaysian menu items with photos (Nasi Lemak Ayam RM 14.90, Roti Canai RM 2.50, Char Kway Teow RM 12.90, Iced Milo RM 6.50, Teh Tarik RM 3.80, Cendol RM 5.50); tap to add, and subtotal, 10% service charge and 6% SST update live; submit to see the order move draft, submitted, printed at the kitchen, completed.
- Platform tour (#platform): one restaurant seen from three views - Front of House (floor plan with table status and split checks), Kitchen (modifier-aware station tickets) and Back Office (revenue, covers, food-cost %, hourly sales bars and an AI Copilot preview answer). A module toolbar (Floor, Orders, Kitchen, Members, Inventory, Reports, Accounting, Copilot) switches views; the service clock is live.
- Hands-on workflows (#handson): a floor plan whose tables cycle free, seated, ordering, served, bill; a dish builder where size, spice and add-on modifiers reprice the dish; a kitchen bump bar whose tickets age green, amber, red and clear when bumped (keyboard accessible); a ten-stamp loyalty card that unlocks a reward.
- Food-cost calculator (#foodcost): menu price and ingredient cost sliders compute food-cost %, gross margin per plate and plates needed to earn RM 100 of margin, against a healthy 28-35% band.
- Payback estimator (#roi): outlets, daily covers and average spend give an illustrative monthly value (1.5% food cost, 2% faster turns, 1% loyalty). An estimate, never a guarantee.
- Feature showcase (#showcase): twelve photographed moments filterable by Front of House, Kitchen and Stock, Payments and Money, Members and Staff.
- Scan to paid (#ordering): four steps - scan the table QR, build a draft, submit to station, pay any way (DuitNow QR, card, e-wallet, member wallet) with automatic MyInvois submission.
- AI (#ai): an AI Copilot preview answers plain-language questions such as "which dish is losing money?" from sales, menu and stock data. Demand forecasting, prep lists, profitability alerts, upsell prompts and anomaly alerts are labelled "On the Roadmap" - not shipped features.

## Proof and early-access programme (#proof)

FOODSERVA is in early-access roll-out. The site shows no fabricated customer logos, star ratings or review counts. The "Proof & results" section presents clearly-labelled illustrative figures (examples of what the platform is built to deliver, not measured averages) and an open reference programme: early-access partners can have their real results published with their permission. AI capabilities are labelled: the Copilot is a preview and the rest are roadmap items, not shipped benchmarks.

## What FOODSERVA is not

- Not a delivery-platform aggregator. There is no GrabFood, Foodpanda or ShopeeFood integration. Orders are taken in-house via cashier or QR table-side ordering.
- Not a recipe / nutrition editor. Combos bundle items, but there is no ingredient-level recipe editor with yield scaling.
- Not a global tax product. The e-invoice integration is Malaysia-specific (LHDN MyInvois). Operators outside Malaysia can still run FOODSERVA as a POS but cannot use the MyInvois flow.
- Not an allergen / dietary tagging system. Menu items have descriptions but no formal allergen taxonomy.
- Not a kiosk / self-checkout product. Cashier-operated and QR table-side only.

## Industries served

Full-service restaurants, cafes and coffee shops, bars and pubs, quick-service and mamak, bakeries and dessert shops, food courts and hawker stalls. Single platform, framed per format (table service, counter service, bar tabs, high-volume QSR).

## Hardware

Runs on any modern browser (iPad, Android tablet, Windows/Mac laptop, desktop). Needs an 80mm thermal receipt printer; kitchen stations use category-mapped thermal printers. Card payments via cloudECR terminal or Fiuu hosted page. No proprietary hardware.

## Pricing model

No public price list. Plans scale by number of outlets (Single / Growth up to 5 outlets / Enterprise unlimited). Every feature is included in every plan - no paid add-on modules for kitchen printing, loyalty or compliance. Quoted after a short discovery call. Contact hello@foodserva.com.

## Brand and contact

- Brand name: FOODSERVA
- Domain: https://foodserva.com
- Contact: hello@foodserva.com
- Pricing: contact sales (no public price list)
- Supported regions: Malaysia (primary), Singapore. Cloud SaaS works globally; LHDN MyInvois is Malaysia-only.

## What is FOODSERVA? (answer block, #what-is)

FOODSERVA is a cloud-based restaurant point-of-sale (POS) system built for Malaysian food and beverage businesses. It combines QR table-side ordering, kitchen station printing, member loyalty, real food costing, double-entry accounting and LHDN MyInvois e-invoicing in one browser-based platform, priced by the number of outlets. It needs an internet connection.

## Who it is for (#venues)

- Mamak and 24-hour restaurants; kopitiam and cafes; food courts and hawker stalls; bakeries and dessert shops; bars and pubs; bubble tea and kiosks; bistros and fine dining; cloud kitchens and takeaway (no delivery-platform integration at the moment); catering and multi-outlet groups.

## Feature showcase (on the page at #showcase)

- Order status workflow: draft, submitted, printed, completed, shared by floor and kitchen.
- Multi-language menu names and table-level coupon codes entered on the guest's phone.
- Running bar tabs settled alone or together with Pay All; happy hour pricing by schedule.
- Station printers by category with per-item override, reprint and wait-time analytics.
- Combos and recipe BOM with rolled-up weighted-average food cost.
- Purchase invoices by supplier, buy by pack, waste and write-off with a reason.
- Split tender at the table (cloudECR card, DuitNow QR, e-wallets, member wallet), refunds and reversals.
- Cash float, money in/out, counted drawer close with variance, daily food sales summary and Z-report.
- Double-entry accounting, SST Working Paper, XLSX / Bukku / Xero-ready export, closed-period lock.
- Member app: wallet top-up, stamps, tier discounts, announcements; wallet works across outlets.
- Badge-tap time clock, employee roles and per-page permissions enforced on the server.
- Multi-outlet: consolidated dashboards, live activity monitor, per-outlet branding, timezone and currency.
- Also included: email receipts, outlet chat and messaging, scheduled campaigns, system logs, global member search, member credit ledger, multi-language interface, BRN and licence details on receipts, sequential invoice numbers.

## Related products by the same operator

- POSERVA (https://poserva.com) - same platform, framed for general retail / non-F&B point-of-sale.
- Snooker King (https://snookerking.com) - same platform, framed for snooker / billiard / pool venues. (FOODSERVA and POSERVA do not target snooker rental businesses.)

## Last updated

2026-09-23