Early access · Built for Malaysian F&B
Built for restaurants, cafes, mamak stalls, bars, bakeries and food courts.
FOODSERVA is the cloud operating system for restaurants, cafes and bars - QR table-side ordering, kitchen routing, real food costing, loyalty, accounting and LHDN MyInvois e-invoice, on one screen.
In one paragraph
FOODSERVA is a cloud-based restaurant point-of-sale (POS) system built for Malaysian food and beverage businesses. It combines QR table-side ordering, kitchen station printing, member loyalty, real food costing, double-entry accounting and LHDN MyInvois e-invoicing in one browser-based platform, priced by the number of outlets.
It suits restaurants, cafes, mamak and kopitiam, bars, bakeries, dessert shops, food courts and multi-outlet groups - any business that takes orders at a table or a counter and runs a kitchen.
| Product Type | Cloud restaurant POS (SaaS) |
|---|---|
| Built For | Malaysian F&B, also used in Singapore |
| Runs On | Any browser - iPad, Android, Windows, Mac |
| Guest Ordering | Per-table QR, no app install |
| Kitchen | Station printers by category; screen optional |
| Payments | Cash, card (cloudECR), DuitNow QR, FPX, e-wallets, member wallet |
| Tax & E-Invoice | SST at 5 scopes, LHDN MyInvois auto-submit |
| Pricing | By outlet count; every feature in every plan |
| Connection | Online - needs internet (Wi-Fi or 4G/5G) |
Live demo · this is the guest app
This working replica of the QR ordering flow runs right here - tap dishes, watch the 10% service charge and 6% SST tally live, then submit to the (pretend) kitchen.
Demo data. In production each table gets its own QR, guests join a session, and orders land at the correct kitchen station with modifiers printed.
The platform · one screen, whole restaurant
The same order, seen from three seats in the restaurant. Switch views below; the clock keeps ticking because a real service never stops.
Table 5 asked to split the check - two groups, one table, separate bills. Session auto-cleans if abandoned for 6 hours.
Each category prints at its own station - bar, kitchen, pastry - with per-item override. Tickets are modifier-aware and re-printable.
HOURLY SALES
You: “which dish is losing money?”
Cendol - supplier cream price rose 12% last month; its food cost is now 41%. Suggest +RM 0.80 or swap supplier.
Every sale posts a balanced double-entry journal in real time; the SST Working Paper is one click.
Hands-on · click everything
Not screenshots - working replicas of the floor, the dish builder, the kitchen bump bar and the loyalty stamp card. This is how the product actually feels.
Tables cycle through a real service - watch them turn.
Size, spice and add-ons - priced live, printed for the kitchen.
Tickets age green → amber → red. Bump them before they burn.
Ten visits, one reward - members collect automatically.
Reward unlocked - free dessert on the next visit
Food-Cost Calculator
Drag the sliders. FOODSERVA computes this for every dish from your supplier purchase invoices - weighted-average cost, updated with every delivery.
FOOD COST
Healthy - this dish earns its place on the menu.
Everything the restaurant needs
Each capability below ships in the product today - not a roadmap promise, not a paid module.
Each table gets its own QR. Guests browse photos, pick modifiers, apply coupons and submit straight to the kitchen - no app install. Two groups at one table keep checks separate; abandoned sessions auto-clean after 6 hours.
Organise by course with photos, SKUs and multi-language names. Modifier groups carry per-option price deltas; preference toggles are free or priced; default add-ons attach automatically.
A print queue sends every order to the right station - bar, kitchen, pastry - with per-item override. Tickets are modifier-aware, re-printable, and time-stamped for wait analytics.
Cash, cards, DuitNow QR, FPX, GrabPay, TNG, Boost, Apple Pay, Google Pay, member wallet - and a cloudECR terminal. One invoice splits across any tenders; payment links go out by WhatsApp or email.
Member directory with Bronze/Silver/Gold tiers and auto-discounts, wallet top-ups, stamp cards and time-windowed campaign coupons - stacked, with a member mobile app on top.
Supplier purchase invoices feed weighted-average cost into every item. Buy by pack with unit-price computation, correct a cost and stock re-prices itself, export valuations for the accountant.
Every sale, refund, discount and drawer movement posts as a balanced double-entry journal. One-click SST Working Paper; export XLSX, Excel, Bukku or Xero-ready. Closed periods stay locked.
Running tabs stay open under the till; settle several together with Pay All. Pay Later frees a table for trusted regulars while receivables track aging, write-offs and deleted-bill restore.
Time-windowed drink pricing that switches itself on and off by schedule, gated per outlet - set it once and let the rules engine run the promotions.
Attendance time clock with badge-tap and anti-fraud clock-in, cash drawer float with money-in/out variance tracking, and per-page staff permissions.
Live dashboard with today’s revenue and covers, itemised revenue by outlet, top sellers, food-cost % and kitchen wait-time - sliced by item, category or cashier.
Cloud-hosted SaaS on any browser. Organisations contain outlets, members carry wallets across branches, REST API with tokens, and every feature travels with you at every scale.
Who it’s for
The same platform adapts to how each format actually serves - table QR for sit-down dining, fast counter tills for queues, station printing for busy kitchens.
Table QR ordering keeps up at 2am, split checks for big groups, and teh tarik and roti routed to the right station.
Fast counter sales for the breakfast rush, modifier toggles like kurang manis, and stamp cards for regulars.
A compact tablet till per stall, a receipt printer, and each stall’s own sales and food cost.
Buy-by-pack costing for flour and butter, counter sales from the first tray, and combo pricing for sets.
Running tabs, Pay All, happy hour prices that switch on by schedule, and Pay Later for trusted regulars.
Sugar and topping modifiers priced per option, QR ordering at the counter, and member wallet top-ups.
Course-ordered menus, per-dish food cost, service charge and SST shown separately on every bill.
Counter and phone orders printed by station into a clear pack line. Delivery-platform integration is not offered at the moment.
Organisations with many outlets, consolidated reports, shared members and per-outlet branding.
Feature showcase
Twelve real moments in a Malaysian F&B business - and the FOODSERVA feature running behind each one. Filter by the part of the business you care about.
Every order moves draft, submitted, printed, completed - the floor and the kitchen always see the same state, even at 2am in a packed mamak.
Item names in English, Bahasa Malaysia and Chinese; guests key a coupon code on their own phone and the discount lands on the table session.
Tabs stay open under the till while the party keeps ordering, then settle alone or together with Pay All - happy hour prices switch on by schedule.
Drinks print at the bar, mains at the wok, desserts at pastry. Tickets carry every modifier and can be reprinted; wait time is clocked from submit.
A set meal is a bill of materials: each component carries its own weighted-average cost, so the combo’s true food cost rolls up automatically.
Record the delivery against the supplier, buy by pack, and every item re-costs itself. Waste and write-offs are adjusted with a reason, so variance is visible.
One bill, several ways to pay - card on the cloudECR terminal, DuitNow QR, e-wallets or member wallet - with refunds and reversals on the audit trail.
Opening float, money in and out, and a counted close with the variance shown. The daily food sales summary and Z-report are ready before the lights go off.
Balanced double-entry journals for every sale, refund and drawer movement; one-click SST Working Paper; XLSX, Bukku or Xero-ready export; closed periods locked.
Members top up a wallet, collect stamps, see their tier discount and history, and receive your announcements - and their wallet works across every outlet.
Badge-tap clock-in with anti-fraud checks, an employee directory with roles, and per-page permissions enforced on the server - cashiers ring, managers void.
Organisations contain outlets with shared defaults, consolidated dashboards, a live monitor of activity, and branding and timezone set per outlet.
Also in the box
Everything included
Every capability ships with the platform. No tiered editions hiding the basics, no extra charge for kitchen printing, loyalty or compliance.
Where it pays off
FOODSERVA isn’t features for the sake of it. Each one removes a cost, a queue, a mis-fire or a midnight reconciliation.
Modifier-aware tickets print “no cucumber, extra sambal” on the slip - the dish goes out right the first time. Remakes are wasted food and a slower pass.
Guests order the moment they decide, not when a server walks past. Orders reach the station while the table is still deciding dessert.
Weighted-average costing from real supplier invoices means the food-cost % on your dashboard is the truth, not a spreadsheet guess from last quarter.
Tiers, wallet credit and stamp cards give regulars a reason to return - and campaigns fire automatically on schedule to bring lapsed members back.
Sales, refunds, discounts and drawer movements post themselves as balanced journals. Month-end becomes an export, not a weekend.
Every paid invoice submits to LHDN MyInvois and tracks its own status - pending, accepted, rejected, cancelled - with a sequential OR for every transaction.
A day of service
One platform follows the whole day - the bakery counter at seven, the lunch rush, the dinner floor and the numbers after close.
Why switch
| Capability | FOODSERVA | Traditional POS |
|---|---|---|
| QR Table-Side Ordering | Built in | Costly add-on or missing |
| Kitchen Station Routing | Category-mapped print queue | Manual ticket sorting |
| Real Food Costing | Weighted-average from invoices | Estimates in spreadsheets |
| Loyalty & Wallet | Tiers, wallet, stamps, campaigns | Paper stamp cards |
| Accounting Export | Double-entry, Xero-ready, SST paper | Manual re-entry by the accountant |
| LHDN MyInvois E-Invoice | Auto-submit per invoice | Separate portal & re-keying |
| Multi-Outlet Reporting | Consolidated live dashboards | Per-terminal exports |
| Deployment & Updates | Cloud - zero installation | On-site engineer, update fees |
Pricing
Every plan includes every feature. You pay for scale, not for unlocking the basics. How many outlets do you run?
For one outlet
For growing groups
For franchise groups
No public price list - a short discovery call keeps it honest. Email hello@foodserva.com.
Proof & results
FOODSERVA is in its early-access roll-out. Rather than borrow another restaurant’s logo, here is exactly where your story will sit - and the operational levers the platform is built to pull.
Weighted-average costing catches price drift within days of a supplier increase - example figure, clearly labelled, not a measured average.
QR ordering removes the order-taking bottleneck during peak - an example of what faster table turns compound into over a month.
Early-access partners get their real numbers published here - with permission, with context, never fabricated. Ask About the Programme.
Payback estimator
Set outlets, daily covers and average spend. The estimator applies illustrative recovery rates - 1.5% of revenue from food cost, 2% from faster turns, 1% from loyalty repeat business. An estimate, clearly labelled; never a guarantee.
MONTHLY VIEW
Illustrative estimate only - your kitchen, your market, your numbers. We’ll model it properly on the discovery call.
Compliance
Malaysian e-invoicing is not a bolt-on here. Every paid invoice submits to MyInvois, and its status is tracked on the dashboard - no portal re-keying, no end-of-month panic.
Any tender - cash, DuitNow, card, wallet. The Official Receipt numbers sequentially per outlet with BRN printed.
The invoice submits itself to LHDN MyInvois with the correct classification. No staff action required.
Pending → accepted, with rejected and cancelled visible. Failed submissions surface immediately, not at audit time.
SST configurable at five scopes, every void and refund on the audit trail, closed periods locked with written reason.
Hardware
FOODSERVA runs in the browser - iPad, Android tablet, Windows or Mac. Add an 80mm thermal printer for receipts and station printers for the kitchen. No proprietary terminals, no vendor lock-in.
iPad at the counter, Android for floor staff, a laptop in the office - simultaneous sessions, one cloud truth.
Receipts with logo, modifiers, table and server. Each kitchen category maps to its own station printer.
Physical EMV terminal via cloudECR, or the Fiuu hosted page for DuitNow QR, FPX and every major e-wallet.
This is the actual F&B ordering app
Guest scans the table QR - the menu opens in the browser. No app store, no sign-up friction, multi-language if your crowd needs it.
Photos, modifiers, preferences, coupon codes - everything is editable until submit. Two groups, one table, two checks.
The order routes to the right kitchen station with customisations printed. Wait-time analytics start the clock.
DuitNow QR at the table, card at the till, split across wallets - the invoice closes and files itself to MyInvois.
AI preview & roadmap
The Copilot preview answers questions from your real sales, menu and stock data. The rest of this list is our published roadmap - clearly labelled, never sold as shipped.
Ask in plain language - “which dish is losing money?” - and get an answer drawn from your real revenue, menu and stock.
Planned: learn your weekly rhythm to predict tomorrow’s covers, so you prep the right volume.
Planned: turn the forecast into a station-by-station prep sheet each morning - less waste, no 8pm stock-outs.
Planned: flag dishes whose margin slipped after a supplier price rise and suggest the price or recipe fix.
Planned: suggest the add-on most likely to land for each order - “guests who took this also added Teh Tarik”.
Planned: spot an unusual void pattern, a sudden food-cost spike or a drawer that won’t reconcile, and ping the manager.
AI capabilities are progressively rolling out across the platform - a labelled preview, not a claim of a shipped benchmark. Try the Copilot in the platform tour above.
Security & reliability
A POS holds your sales, your members and your money. FOODSERVA isolates every organisation’s data, checks every request against CSRF, uses parameterised queries and keeps a soft-delete audit trail - on every plan, not as a paid security tier.
Every query is scoped to your organisation and outlets. One operator can never see another’s revenue, members or stock.
Cashiers ring sales, managers void invoices, admins manage members. Permissions are enforced on the server, not just hidden in the UI.
Every void, refund, discount and settings change is logged with the user, IP address and timestamp.
All database access uses parameterised prepared statements - user input is never concatenated into SQL.
Every state-changing request carries a session token, so a malicious site can’t act on a logged-in operator’s behalf.
Deleting a member or invoice marks it, never erases it - a mistake is one undo away, with the audit trail intact.
The member app authenticates with bearer tokens that expire, so a lost phone doesn’t mean a lost account.
Merchant keys and API secrets load from secure config at runtime - never committed into the codebase.
Abandoned QR sessions expire automatically via authenticated cron - tables never stay stuck “occupied”.
FAQ
Restaurants, cafes, bars, dessert shops, bakeries, food courts, mamak and hawker stalls - any service that takes orders at a table or counter and runs a kitchen.
Each table has its own QR code. Guests scan, browse, customise and submit. The order lands at the right kitchen station. Multiple groups at one table keep their checks separate.
No. Orders route to station printers through a print queue. A KDS screen is optional.
Cash, cards, DuitNow QR, FPX, GrabPay, TNG, Boost, Apple Pay and Google Pay via Fiuu. Physical card terminals via cloudECR. One invoice can split across several tenders.
Yes. LHDN-compliant Official Receipt for every transaction. Invoices auto-submit to MyInvois. SST configurable at five levels.
Yes. Supplier purchase invoices feed weighted-average cost into each item. Food-cost percentage and margin per item are reported in real time.
For most Malaysian F&B operations food cost sits between 28% and 35% of the menu price. FOODSERVA shows the real percentage per dish from supplier purchase invoices, so you can price and cost with confidence.
Not at the moment. FOODSERVA is designed around in-house and table-side ordering.
Yes. Organisations contain outlets with role-based permissions. Members can carry their wallet across outlets.
Any modern browser device, an 80mm thermal printer, station printers, and a cloudECR terminal or the Fiuu hosted page. No proprietary hardware.
Yes. QR ordering opens in the phone browser. The member app is only for loyalty, wallet and history.
Member tiers with auto-discount, a top-up wallet, and a stamp card - they stack, with coupons and campaigns on top.
Pricing scales by outlet count and is quoted after a short call. Every feature ships in the platform. Email hello@foodserva.com.
Every sale, refund, discount and drawer movement posts as a balanced double-entry journal on a ready-mapped chart of accounts. The SST Working Paper is one click, the export is XLSX, Excel, Bukku or Xero-ready, and a closed period stays locked unless someone gives a written reason.
Yes. Running tabs stay open under the till and several bills can settle together with Pay All. Trusted regulars can be billed unpaid through Pay Later, the receivables ledger tracks owed balances with aging, and deleted bills sit in an audit screen with restore.
Happy hour is a rules engine: set the time window and the drink pricing, gate which outlets run it, and prices switch themselves on and off by schedule.
Yes. We import your menu and member list, configure tax rules, map kitchen stations, and run a parallel test before go-live.
Multi-tenant cloud with per-organisation isolation, role-based access, CSRF-protected requests, parameterised queries, soft-delete with audit trail.
Yes. Announcements push to all members through the app with view tracking, and campaigns run automatically on schedule.
FOODSERVA is cloud-hosted and needs an internet connection. A stable connection at the counter is recommended; most outlets run it on Wi-Fi or 4G/5G.
Yes. Add a second group to the same table and each keeps its own order sequence and check, so they order and pay independently without the bills commingling.
Yes. Logo, colours and receipt details are set per outlet, along with timezone and currency display, while the organisation keeps shared defaults and consolidated reporting.
Outlet chat and messaging keep shift notes inside the platform, email notifications send receipts and alerts, and announcements push to members through the app.
Yes. FOODSERVA is a web app - it runs in the browser on iPad, Android tablets, Windows and Mac. No installation, no manual updates.
Glossary
Talk to us
Tell us your format - restaurant, cafe, bar, mamak - and we’ll walk the platform with your real workflow, then quote by outlet count. One email starts it.
A 30-minute walkthrough with your menu, your stations and your tax rules.
Request a DemoHardware, migration, e-invoice, multi-outlet - a human answers, usually within a day.
hello@foodserva.comJoin the roll-out, shape the roadmap, and have your real results published here.
Join the Programme